You have the right to cancel your order up to 14 days after receipt without giving a reason.
You have another 14 days after cancellation to return the product. You will then be credited for the full order amount including shipping costs. Only the return shipping costs from your home to us; KipKep are for your own account. Consult the website of your carrier (e.g. Post NL, DHL, DPD) for the exact rates.
If you exercise the right of withdrawal, the product will be returned to KipKep with all delivered accessories and – if reasonably possible – in its original condition and packaging. If the seal has been broken (washable mouth caps) and/or the product has been used, you can no longer use the right of withdrawal.
Note!
>> Our mouth caps cannot be returned if the packaging has been opened for reasons of hygiene (this is stipulated by law).
>> Personalized products cannot be returned.
To exercise this right, we ask you to complete the form below and mail it to us at [email protected].
Of course, you can also print it and send it along.
We will then refund the order amount due within 14 days after notification of your return provided the product has already been received in good order.
Download the return form here: withdrawal form