Warranty & Complaints

Warranty

We care for our products, and therefore do our utmost to deliver them to you in excellent condition. Nevertheless, an order can get damaged during transport or something else could happens that entitles you to warranty.
You are legally required to report the damage to us within two months of determining it. If the damage is covered by the warranty, we will take care of the repair or replacement free of charge.

Please send us an email: service@kipkep.com

Complaints

It can always happen that something doesn’t go as planned. We advise you to first report complaints to us by sending an email at info@kipkep.com. If this doesn’t result in a solution, you can lodge your complaint for mediation through Stichting WebwinkelKeur, at https://www.webwinkelkeur.nl/consument/geschil/. As of 15 February 2016, consumers in the EU can report complaints through the ODR (Online Dispute Resolution) platform of the European Committee. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint isn’t dealt with somewhere else, you are free to file your complaint via the EU platform.

 

>> Do you have a question or complaint about our KipKep Woller heat pad? <<

We would then ask you to complete the form below for a quick settlement. We will contact you upon receipt.

Thank you very much, Team KipKep

Service document KipKep Woller (English)

  • Date Format: MM slash DD slash YYYY
  • Questions:

  • Woller used with:
  • Can be found on the label on the pillow or on the packaging (barcode sticker). Starts with DW or PW and has 7 characters.
  • Date Format: MM slash DD slash YYYY
  • We would like to receive a photo to clarify your question and / or complaint.
  • We would like to receive a photo to clarify your question and / or complaint.