Delivery time and shipping costs

Delivery time and shipping costs

See page “Delivery time and shipping costs“.

We do our best to deliver the order to you as soon as possible.

Delivery time
The Netherlands: within 2 working days. Shipping by: PostNL. If, for whatever reason, we can’t meet this delivery time, we will of course inform you as soon as possible.

Abroad: within 3 working days. Delivery by DHL, Post NL or DPD.

Delivery in The Netherlands is done via PostNL mail or parcel delivery. In general, the delivery will take place the next working day between 9:00 and 18:00. Unfortunately, we can’t guarantee the moment of delivery.

Shipping costs
Within the Netherlands: € 3.95 per order. Free starting at € 25.00.
Belgium & Germany € 4,95. Free starting at € 35.00.
France & England € 6,50.
Swiss & Baltics € 10,00.

Ordering from abroad
No problem! Send an email to: order@kipkep.com with your information and what you want to order.

Payment options

Payment options

Kipkep offers you a number of ways to pay, see also our page “payment options”.

iDeal:
Pay your order securely through your own bank. You check out in your personal internet payment environment, based on specific security methods of your own bank.

Credit card via PayPal:
PayPal is a fast, simple and secure way to pay via the internet, anywhere in the world! All you need is your own email address and a bank account number or credit card!

Direct transfer:
This payment method means that the total amount of your order must be transferred to our account, stating your order number. The earlier your payment is received by us, the sooner we can deliver your order.
Rabobank: NL95RABO0327109505 (to the name of: KipKep)
Swift: RABONL2U

Bancontact:
Online payment with Bancontact is safe and fast. Bancontact is the payment method for the Belgian market. Just like iDEAL, it is a fast and guaranteed payment option.

SOFORT banking:
SOFORT Banking is an originally German payment method. You will reach a universal payment page from Sofort during the payment process.

Washing instructions

Washing instructions

Blenker series:
Blenker Baby, Blenker Kid, Blenker Washcloth and Blenker Poncho: with equal colours up to 60 degrees.
Dryer: setting II. Maximum shrinkage: 5-10%. Ironing: hot (•••).

Napper Nappy Wallet 
Can be washed, but even easier: clean with a damp cloth.

Napper changing mat: 
The collection with the price of € 15.95 can be washed in the washing machine (cautiously, max 40 degrees).
The mats with the price of € 12.95 can only be washed by hand. This is to protect the coating.
Drying: preferably in the air. Dryer: cold. The coating can’t withstand hot temperatures.

Napper Nursery Wallet: 
Washable in the washing machine up to 40 degrees (program cautiously), or rinse under the tap.

Bib Burp Cloths:
Wash at max. 60 degrees. Wash with similar colours.
Dryer setting II.

Feedi Nursing Cloth: 
Wash at max. 40 degrees. Wash with similar colours.
Dryer setting I.

Woller: 
The heat pouch itself can’t get wet!
The loose cover can be washed in the washing machine at max. 40 degrees.

Care Bag and Play Mat:
Washable in the washing machine up to max. 40 degrees.

Stay Socks: 
In the washing machine up to 40 degrees. Do not put the socks in the dryer but in the air. After drying, stretch the socks to get them back in shape. Maximum shrinkage: 5-10%

Oeko-Tex:
The Blenkers, Nappers and Woller are produced according to the Oekotex guidelines.
The filling of the Napper changing mats complies with the Oeko-tex 100 class I. For more information: www.oeko-tex.com.

Returns

Return item(s):
You are entitled to cancel your order up to 14 days after receipt without notice. After the cancellation of your order you will have 14 days left to return your product. You will then be credited with the full order amount including shipping.

Only the costs for returning from home to the webshop are at your own expense. These costs are around 6.95 per package, check your carrier’s website for exact rates. If you make use of your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories and – if reasonably possible. To use this right, you can contact us at service@kipkep.com. We will then refund the due amount within 14 days after your return has been returned, provided that the product has already been returned in good order.

Return address:
KipKep U.A.
Street: Balsemienstraat 4
Zipp: 5644LG
City: Eindhoven
Country: The Netherlands

Please add your order number and reason of return.

For further information, see our page “reflection time

Warranty

Warranty

We care for our products, and therefore do our utmost to deliver them to you in excellent condition. Nevertheless, an order can get damaged during transport or something else could happens that entitles you to warranty.
You are legally required to report the damage to us within two months of determining it. If the damage is covered by the warranty, we will take care of the repair or replacement free of charge.

Please send us an email: service@kipkep.com

Complaints

Complaints

It can always happen that something doesn’t go as planned. We advise you to first report complaints to us by sending an email at info@kipkep.com. If this doesn’t result in a solution, you can lodge your complaint for mediation through Stichting WebwinkelKeur, at https://www.webwinkelkeur.nl/consument/geschil/. As of 15 February 2016, consumers in the EU can report complaints through the ODR (Online Dispute Resolution) platform of the European Committee. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint isn’t dealt with somewhere else, you are free to file your complaint via the EU platform.

Complaint Woller Heat Pad

Complaint Woller Heat Pad

Do you have a question or complaint about our KipKep Woller heat pad?

We would then ask you to complete the form below: “service document KipKep Woller” for a quick settlement. We will contact you upon receipt.

Thank you very much, Team KipKep

Service document KipKep Woller (English)

  • Date Format: MM slash DD slash YYYY
  • Questions:

  • Woller used with:
  • Can be found on the label on the pillow or on the packaging (barcode sticker). Starts with DW or PW and has 7 characters.
  • Date Format: MM slash DD slash YYYY
  • We would like to receive a photo to clarify your question and / or complaint.
  • We would like to receive a photo to clarify your question and / or complaint.

Question not answered?

If your question isn’t answered here or if you have another question, you can contact the Primera customer service via the contact form. We try to answer your question within two working days.

Go to the contact form